Ramesh Nagul ramesh.nagul@gmail.com (971) 533 7183 Objective To obtain a Professional Services/Engineering position in an organization seeking highly motivated individual with an extraordinary track record of delivering projects/services on-time, exceeding customer expectations and building solid client relations. Unique blend of strong technical skills, business requirements analysis skills and knowledge of all aspects of Software Development LifeCycle Achievements • Over 14 years of experience, 11+ in the professional services capacity delivering creative, out-of-the-box custom solutions involving web services, client/server applications, systems integrations, product customizations, leading globally disparate teams, on-time and within budget while adhering to strict quality standards and processes. • 7+ years supervising/leading teams internally and at onsite to deliver projects • Strong experience in gathering complex business requirements, documenting them and transforming them into tangible customer deliverables • Developed and implemented processes to deliver consulting services, professional services and custom Integrations to customers with large and complex systems and processes using unique blend of technical skills, business understanding and project/team management skills • Greatly Simplified Integration procedures to reduce deployment cycles, enabling customers to easily adopt and take ownership. • Defined and developed proof of concept integrations, demos/sales tools and also prototypes for new products and services enabling identification/penetration of new markets • Architected and built Microsoft Site Server based eCommerce Store framework to build custom sites for customers within a short span of time and with limited resources, providing a great source of revenue for the company as well as an effective sales tool • Proven ability to motivate and work effectively with domestic and international customers of all sizes, overcoming language and culture barriers. Technical Skills Languages C/C++, VB.NET, C#.NET, PHP, Java, Python, SQL, ASP.NET, Java Scripting Languages JavaScript, VBScript, PERL, HTML/XML, Ajax Dev. Environment Visual Studio, Visual Studio .NET, Eclipse, NetBeans, MFC, XCode Tools Microsoft Office, SourceSafe, PerForce, Subversion, iGrafx, Microsoft Project Operating Systems Windows 9x-Vista, Red Hat Linux, Solaris, Mac OS8 - OSX Databases SQL Server 7/2000, Oracle, mySQL 5 Other Site Server 3.0 Commerce Edition, SOA Applications, Web Services, AXIS, ZSI and other SOAP libraries Professional Experience 10/2007 – 1/2009 Protexis, Inc. Portland/OR Senior Software Engineer, Integrations Responsible for Complete Retailer Integration Lifecycle. Developed processes to deliver Services, Integrations and technical support to customers and prospects of Protexis’ ESD Fulfillment Services RED™. Provided honest and accurate feedback at various levels in the organization. Supervised internal and external resources to integrate services into Retailer Environments. Accomplishments • Implemented the Retailer Integration & On-Boarding Process. • Implemented the Sandbox process which proved highly useful in verifying integrations and custom development prior to deployment in Production. • Developed Retailer Integration Kit complete with documentation, source code and sample project plans which proved instrumental in integrating RED SOAP Fulfillment Services at retailer sites using APIs in C#, VB.NET, Java, ColdFusion MX and PHP • Designed and developed Download Manager Client for Mac-OSX (Leopard). Ported various libraries in C/C++ from Windows to Mac OSX. Hands-on development in C/C++ and XCode • Designed and Developed ColdFusion MX Component to facilitate customer adoptions and integrate Protexis RED Fulfillment Services. Hands-On development using ColdFusion MX. The component helped us win over customers like SuperWarehouse. • Part of engineering team responsible to design and develop framework to process custom catalog requirements from retailers. This allowed the use of XSLT on standard catalog data and transform to generate data in retailer formats. Hands-on development in C#, XSL scripting 8/2006 – 8/2007 SignaCert, Inc. Portland/OR Director, Professional Services Developed processes to deliver Services, Integrations and support to customers and prospects of SignaCert’s appliance based integrity verification service called Enterprise Trust Services. Updated executive management on honest and accurate assessment of account health based on project metrics and accomplishments. Supervised internal and external resources to deliver services Accomplishments • Supervised team of professional services engineers, customer engineers to develop and deliver custom solutions using APIs written in C#, VBScript, Python and Java. • Designed and developed the proof of concept integration with Microsoft NAP which was instrumental in winning a spot in the Microsoft NAP partner pavilion at RSA 2007. Hands-on development in C#, C++ and MFC. • Designed and developed proof of concept integration with Intel’s RAPIER tool in very short period of time to demonstrate product value to Intel's Incident Response team. Hands-on development in C#, C++ and VBScript • Supervised/Implemented the ETS appliance at pilot customer sites with large and complex systems and processes within very short periods of time. • Member - Operations Task Force to improve and streamline appliance manufacturing processes. • Worked with customers in financial services and healthcare industry to integrate company product at various levels in their existing systems. 2/2005 – 8/2006 iOvation, Inc. Portland/OR Senior Software Engineer, Services Led the Professional/Managed Services group to provide consulting engineering services as required by our customers. The group responsibilities include providing services support to the company's authentication and fraud management Web Service called AccountLock. Enabled sales and BizDev groups with sales tools like demos and lead generating activities. Worked with engineering to address issues in the field as and when they arise. Accomplishments • Led a team of engineers, project managers, and customer service personnel to design and deliver integration solutions for the company product, using APIs written in C/C++, VB, and Java to domestic and international customers. • Designed and developed custom tools/utilities/samples to support the company product using C/C++, VB, ASP, PHP, PERL and COM technologies through all aspects of SDLC • Maintained ieSnare product components written in C/ C++, PHP, HTML, JavaScript and PL/SQL. • Mentored the client services group with training customers and employees on the company products. Also delivered developer training as part of the integration effort. • Delivered honest and accurate customer feedback to enhance core product features and improve company’s offerings. 9/1997 – 12/2004 Preview / Aladdin Knowledge Systems Inc Portland/OR Senior Software Engineer, Services Lead Worked with the Professional/Managed Services group to provide consulting engineering services as required by our customers. The group responsibilities include providing services support to the company's software DRM product called Privilege. Accomplishments • Designed, developed and maintained custom GUIs created for Aladdin's customers on an ongoing basis using C++/MFC and Visual Studio.NET and the Privilege framework . Designed, updated and maintained the systems that provided Managed Privilege Services to customers with minimum downtime. • Collaborated with customers to build eCommerce site/s for their digital software sales using the Company's Ganesh framework. • Led a team of engineers to design and deliver integration solutions for the company product, using APIs written in C/C++, VB, and Java to domestic and international customers. • Designed and developed custom COM components adhering to stringent software development policies using C++, ATL and Visual Basic 6. • Socialized honest and accurate feedback received from customers internally to deliver better documentation, better products and services Additional Experience 2/1997 - 8/1997 Encodex Technologies Inc Senior Consultant Portland/OR 5/1995 - 1/1997 Picadilly Computers (India) Pvt. Ltd. Chief Engineer Pune/INDIA 9/1994 - 5/1995 Kothari Multimedia (P) Ltd Software Engineer Pune/INDIA EDUCATION 1994 Master’s In Computer Science, Data Systems Research Foundation, Pune University, INDIA. 1992 Bachelor’s In Computer Science, Fergusson College, Pune University, INDIA. Training and Development Completed 35-Hour PMP Prep-Workshop Mandatory for PMP Certification Attended RSA '07 as part of SignaCert launch to generate leads, product demo and educate the market Attended workshop on Project planning and resource management organized by Preview Systems Attended three-day course on developing Distributed Applications using Visual Studio held at Productivity Point International, Portland.
